Volume 12, Issue 4 (vol- 4 2007)                   Horizon Med Sci 2007, 12(4): 50-54 | Back to browse issues page

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Amiri M. The Study of knowledge, attitude and performance of managers with conflict management background in faculty of medical sciences of Shahroud. Horizon Med Sci. 2007; 12 (4) :50-54
URL: http://hms.gmu.ac.ir/article-1-108-en.html
, m_amiri_71@yahoo.com
Abstract:   (12234 Views)
Background and Aim: Conflict and mismatching in employee's opinion in national organizations is component of their nature and conflict management is one of the hardest as well as the most important duties of a manager that can increase efficiency and revenue of organization. Presented research has been done in this point of view Study of knowledge, attitude and performance of managers with conflict management background in faculty of medical sciences of Shahroud (2006). Materials and Methods: This research is a cross-sectional and applical studies. Paying attention to limitation of research substrade and essential need to adequate data, all data have studied in the way of capitation and a questionnaire consist of 6 general questions and 51 professional questions about knowledge, attitude and performance of managers connected to conflict, and have been prepared and given to managers. To analyse data SPSS and INSTAT softwares was used, and conclusions displayed through diagrams and tables. Results: Paying attention to conclusions of analysed data I found that 7.6% of research substrade are major managers, 30.3% are median managers and 62.1% are basis managers as well as 39.4% of them are females and 60.6% the rest are males.16.7% of managers have degrees under bachelor and 83.3% have upper than it.27.3%of manager have management experience lower than 10 years and the rest have more than 10 years. Just 6.1% of the managers passed didactic session and 93.9% had not tutorial terms. Knowledge grade of managers is 14.18/20 (intermediate level), their attitude grade is 45.62/55 (positive) and the average grade of performance is 110.76/150 that is normal and near good level. Conclusion: Paying attention to essential knowledge and positive attitude to conflict and its role on conscious performance of managers in this field can represent that holding didactic sessions for managers and creating essential skills in usage of conflict management techniques improve efficiency and revenue of organizations.
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Type of Study: Original | Subject: Basic Medical Science
Received: 2007/10/21

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